Returns Policy
Beach Shakk Rainbow Beach sells quality products however we understand that there issues do arise and as such we are happy to assist in providing a store credit or replacement with an identical or similar item in certain situations where we are contacted within 7 days and the goods are returned to us within 7 days in perfect condition with tags still attached. Please be aware that sale items are final and not non-refundable.
To have your goods returned you must contact us at info@beachshakk.com.au within 7 calendar days of your purchase and provide a proof of purchase along with a photo of the fault in question.
If more than 7 calendar days have passed since your purchase we are unable to offer a refund or exchange of any kind.
To be eligible for a refund you must return the item in the exact same condition it was purchased including packaging and tags. Please note that we do not offer refund or exchange for change of mind only a store credit.
SALE ITEMS:
Please choose carefully when purchasing Sale Items in store or online as we don't provide a refund, exchange or credit note if you change your mind or its not the right fit.
Under Australian Consumer Law, we are not required to provide a refund or replacement on clearance or sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
Non-refundable items include:
Sale Items
Swimwear
Gift Cards
Earrings
Drink bottles
For all returns we require proof of purchase and full name and contact details.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund as per our policy.
If approved your refund, exchange or store credit shall be processed within 5 business days. If you haven't heard from us in this time please email us at info@beachshakk.com.au.
EXCHANGES:
If your item is defective or damaged we will exchange it for the same item where possible and if the item is still available. If the item is no longer available an exchange online voucher to the same value will be provided or refund depending on your preference.
Send us an email at info@beachshakk.com.au outlining the issue including photos. Do not return any items without prior approval via email. Postal address for returns is
Beach Shakk Rainbow Beach
Shop 1, 36 Rainbow Beach Rd,
Rainbow Beach QLD 4581
SHIPPING:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In an exchange or using a store credit you are required to pay the cost of postage before your order is despatched.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider putting tracking on your returning item as we do not guarantee to receive it.
Enjoy your shopping!
Beach Shakk Rainbow Beach xoxo